We want all customers know that once order is placed and payment is complete, the PDF Pattern is instant download but video tutorial is not. Video tutorial will be sent to customers through google drive within 12 hours. Please use your Gmail address (google account) to receive the video tutorial.
And usually our customer service will contact each customer first before dealing with orders. If you have any questions you can contact our customer service at email@example.com. We might have time difference but will reply you ASAP.